Return and Refund Policy

Last Updated: September 11, 2026

Thank you for shopping at Avkenora. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange period.

1. Return Eligibility

You may request a return or exchange within 30 days from the date your order is delivered.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging and accessories when applicable.

• You must provide your order number or other valid proof of purchase.

• The product must not have been damaged through misuse, improper handling, or unauthorized modification.

Some products may have additional return requirements. If applicable, these requirements will be stated on the product page.

2. Free Returns and Exchanges

We offer free returns and exchanges within 30 days for eligible orders.

If the item is defective, damaged during delivery, incorrect, or materially different from the product description, please contact us and we will work with you to provide an appropriate solution.

3. How to Request a Return

To request a return or exchange, please contact us at:

Email: rayjessie1573@outlook.com

Please provide:

• Your order number

• Your name

• The item you wish to return or exchange

• The reason for the request

• Photos or videos when reporting damage, defects, or an incorrect item

Our customer service team will review your request and provide the applicable return instructions.

Please do not send an item back before receiving return instructions from our customer service team.

4. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider or bank, it may take several business days for the refund to appear in your account after it has been processed.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs or other information to help us verify the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, exchange, or refund.

6. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed once an order has entered processing or has been shipped. If the order has already shipped, the standard return procedure may apply.

7. Contact Us

For questions about returns, exchanges, or refunds, please contact:

Avkenora Customer Support
Email: rayjessie1573@outlook.com

We aim to respond to customer inquiries within 1–3 business days.