Shipping Policy

Last Updated: September 11, 2026

Thank you for shopping with Avkenora.

We aim to provide clear and reliable information about order processing and delivery.

1. Order Processing

Orders are generally processed within 1–5 business days after payment has been successfully confirmed.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

2. Estimated Delivery Time

Our estimated delivery time is:

20–30 business days

The estimated delivery period begins after the order has been processed and shipped.

Delivery times are estimates and are not guaranteed delivery dates.

3. Factors That May Cause Delays

Delivery may take longer than estimated due to circumstances outside our reasonable control, including:

• Customs inspections or clearance

• Carrier delays

• Severe weather

• Public holidays

• Transportation disruptions

• Incorrect or incomplete shipping information

• Destination-specific delivery restrictions

If there is a significant delay, please contact our customer service team for assistance.

4. Tracking Information

When tracking information is available, it will be provided to the customer after the order has been shipped.

Tracking updates may take some time to appear after the shipment is first scanned by the carrier.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to assist, but changes may not be possible once an order has been processed or shipped.

6. Lost or Delivery-Issue Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can review the available tracking and shipping information.

For delivery-related assistance, please provide your order number and the email address used when placing the order.

7. Customs, Duties, and Taxes

Depending on the destination country and applicable local laws, an order may be subject to customs duties, import taxes, or other government charges.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.

8. Contact Us

For shipping questions or delivery assistance:

Avkenora Customer Support
Email: rayjessie1573@outlook.com

We aim to respond to customer inquiries within 1–3 business days.